Terms of Use
1. Acceptance of Terms Welcome to fuufome.com (the "Website"). By accessing or using the Website, you agree to comply with and be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please do not use the Website.
2. Use of the Website You agree to use the Website solely for personal and non-commercial purposes. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
3. Products and Services The Website offers a range of home goods, including but not limited to garment steamers, lighting fixtures, and cleaning machines. Product availability may vary and is subject to change without notice.
4. Intellectual Property All content on the Website, including but not limited to text, graphics, images, logos, and trademarks, is the property of FUUFOME or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works based on the content without explicit permission.
5. Privacy Policy Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using the Website, you consent to the practices described in the Privacy Policy.
6. Links to Third-Party Sites The Website may contain links to third-party websites. These links are provided for your convenience, but we do not endorse or control the content of these sites. We are not responsible for the accuracy, legality, or availability of external sites.
7. Limitation of Liability FUUFOME and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Website or products purchased through the Website.
8. Indemnification You agree to indemnify and hold FUUFOME harmless from any claims, losses, liabilities, and expenses (including legal fees) arising out of your use of the Website or violation of these Terms.
9. Modifications to Terms We reserve the right to modify these Terms at any time without notice. Your continued use of the Website after changes are posted constitutes your acceptance of the modified Terms.
10. Governing Law These Terms are governed by the laws of HK. Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in HK.
By using the Website, you acknowledge that you have read, understood, and agreed to these Terms of Use.
If you have any questions or concerns about these Terms, please contact us at sales@fuufome.com.
Last updated: 2026-4-16
Payment Methods
What payment methods do you accept?
Currently, we mainly use PayPal and Visa credit card payment methods to ensure the security and convenience of transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security protocols to ensure your payment information is safe and confidential.See ourPrivacy Policyfor details
Returns and Refunds
What's your return policy?
We offer a 30-day return window for unused and undamaged items. Please review ourReturns & Refundspage for detailed information.
How do I initiate a return?
To initiate a return, please contact ourcustomer supportteam with your order details. They will guide you through the return process.
When can I expect my refund?
Once we receive and inspect the returned items, refunds are typically processed within 1-3 business days.
Orders
How can I place an order?
You can easily place an order through our website. Add the desired items to your cart, proceed to checkout, and follow the prompts to complete your purchase.
Can I modify or cancel my order after it's been placed?
We aim to process orders quickly, but if you need to make changes, pleasecontact our support teamas soon as possible. Cancellation or modification can't be guaranteed but we'll do our best to assist you.
Is there a minimum order requirement?
There is no minimum order requirement. You're welcome to purchase any quantity you'd like.
Shipping
What is the status of my order?
To check the status of your order, go to Orders. Here’s what you will see:
Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.
Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package.
Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.
How do I cancel or change my order?
A message about current events: Our teams are focused on serving as many pet parents as possible, and due to high demand for essentials, we’re temporarily not able to change existing orders.
If you need help canceling your order,please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it. In that case, we will issue you a refund. We also accept returns within 30 days of purchase.
How long does it take to get my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your package on our website or the carrier's website.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping times and fees may vary based on the destination.