Frequently asked questions
Can't find what you are looking for? Please contact us.
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Online booking
If you need a bulk order, please click here to contact us now.
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You can email us anytime
Send a message to sales@fuufome.com, we try to reply within 24 hours
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Fast order processing
We will process your order within 48 hours, please check the shipping policyfor details
Shipping
What is the status of my order?
To check the status of your order, go to Orders. Here’s what you will see:
Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information.
Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package.
Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.
How do I cancel or change my order?
A message about current events: Our teams are focused on serving as many pet parents as possible, and due to high demand for essentials, we’re temporarily not able to change existing orders.
If you need help canceling your order,please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it. In that case, we will issue you a refund. We also accept returns within 30 days of purchase.
How long does it take to get my order?
Most customers can receive their purchased products within 1 to 3 days. Specially ordered products may take longer to ship.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your package on our website or the carrier's website.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping times and fees may vary based on the destination.
Orders
How can I place an order?
You can easily place an order through our website. Add the desired items to your cart, proceed to checkout, and follow the prompts to complete your purchase.
Can I modify or cancel my order after it's been placed?
We aim to process orders quickly, but if you need to make changes, pleasecontact our support teamas soon as possible. Cancellation or modification can't be guaranteed but we'll do our best to assist you.
Is there a minimum order requirement?
There is no minimum order requirement. You're welcome to purchase any quantity you'd like.
Payment Methods
What payment methods do you accept?
At present, we mainly use PayPal payment to ensure safe and convenient transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security protocols to ensure your payment information is safe and confidential.See ourPrivacy Policyfor details
Returns and Refunds
What's your return policy?
We offer a 30-day return window for unused and undamaged items. Please review ourReturns & Refundspage for detailed information.
How do I initiate a return?
To initiate a return, please contact ourcustomer supportteam with your order details. They will guide you through the return process.
When can I expect my refund?
Once we receive and inspect the returned items, refunds are typically processed within 1-3 business days.
Welcome to Fuufome' FAQ page, where you can find answers about product usage, service, and technical support. We provide detailed information about product features, frequently asked questions, and solutions to help you better understand our products and services. Check out the FAQ to answer your questions and enjoy a more enjoyable experience!